Product/Feedback Survey

Your name


Email address


What is the product id tested/used?


Please indicate Product ID tested/used and your satisfaction level with each item?

		Not applicable	Very unsatisfied	Unsatisfied	Satisfied	Very satisfied
Overall quality
Value
Purchase experience
Ease of installation
Usage experience
Service help/info desk

How long have you used Trail Rail's product(s)?

• Less than 1 month
• 1 to 6 months
• 6 months to 1 year
• 1 to 2 years
• 2 years or more
• Never used

How often do you use Trail Rail's product(s)?

• Once a week or more often
• 2 to 3 times a month
• Once a month
• Every 2-3 months
• 2-3 times a year
• Once a year or less often
• Do not use

Overall, how satisfied are you with Trail Rail's product(s)?

• Extremely satisfied
• Very satisfied
• Somewhat satisfied
• Dissatisfied
• Very dissatisfied

Compared to other similar products that are available, would you say that Trail Rail product(s) is:

• Much better
• Somewhat better
• About the same
• Somewhat worse
• Much worse
• Don't know or never used

How likely are you to recommend Trail Rail product(s) to others?

• Extremely likely
• Very likely
• Somewhat likely
• Neutral
• Unlikely
• Very unlikely

Based on your experience with the product(s), how likely are you to again buy a Trail Rail product?

• Extremely likely
• Very likely
• Somewhat likely
• Unlikely
• Very unlikely

If you have contacted Trail Rail's customer service, were all problems resolved to your complete satisfaction?

• Yes, by the company or its representatives
• Yes, by me or someone outside the company
• No, the problem was not resolved
• No problems/No contact with customer service

What would you like to tell Trail Rail about your experience with the product or service?